Contact
Email: support (at) insiegel.com
Please tell us your phone model and, if your question is about your account, the email address you used to sign in to insiegel.
Beta: Premium for free, and you keep it
During the beta, insiegel is free with all Premium features. If you have created an insiegel account by the end of the beta, you keep Premium afterward at no cost. These terms apply:
- We will announce the end of the beta at least 14 days in advance, in the app and on this page.
- The commitment applies to the account you have created by then. It is not transferable and cannot be redeemed for money.
- Here, Premium means the features that belong to Premium at the end of the beta. Later Premium features are not included.
- The commitment applies for as long as we operate insiegel. If you delete your account, it ends.
- Anyone who creates accounts only to pass them on or sell them is excluded.
- We may end the offer early for new accounts. If you already have an account by then, the commitment stays in place for you.
Common questions
- What does insiegel cost?
- Nothing during the beta. After that, there is a free tier and Premium. Premium has no trial period, so you pay from the moment you buy it. Free are the hard lock and the proof types checkbox, timer, and value. The partner lock, the AI check, and the proof types photo, steps, and place are part of Premium. The person who becomes your partner doesn’t need Premium or an account with Premium. I’m a partner is free. Restoring an existing pairing on a new device is free too, but only with your current partner. Prices and billing periods are listed on Google Play, and before every purchase the app shows you what stays free. Details are in the Terms of Service.
- How do I cancel Premium?
- In Google Play under Subscriptions, or in insiegel under Settings → Premium → Manage subscription. The subscription runs until the end of the period you paid for. Uninstalling the app or deleting your account doesn’t cancel a subscription.
- What happens when my subscription ends?
- The subscription runs until the end of the period you paid for, and only then does Premium end. With Premium, the partner lock ends too. If a lock with a partner is running at that moment, it can still be lifted as usual: with the proof, with your partner’s code, or when the time window ends. All later locks no longer need a partner code, including those for tasks you set up with Premium. The simple lock of the free tier applies then. Your existing locks stay in effect. You can then no longer set up new Premium features. Remove partner lock still needs your partner’s approval, even without Premium. If you start a subscription again later, your previous partner applies again right away.
- How do I turn off usage statistics & crash reports?
- In insiegel under Settings → Privacy and legal → Usage statistics & crash reports. What gets sent to Google when it is on is described in the Privacy Policy.
- Protection went to sleep, and the lock never appeared.
- This is usually caused by battery optimization on Samsung phones. Open Settings → Apps → insiegel → Battery and set the battery usage to Unrestricted. Also open Settings → Battery → Background usage limits and check whether insiegel is on the Sleeping apps or Deep sleeping apps list. If it is, remove it from there. Without this setting, Android may end insiegel’s service in the background.
- I forgot the partner code or can’t reach my partner.
- The partner code is recalculated with every approval attempt, so there is no single code to look up. Ask the person you set up as your partner to open the app and read out the partner code it shows. If your partner’s phone is permanently unreachable (lost, broken, or you’ve lost contact), write to us at the contact address above. For security reasons, we review every such request individually instead of offering an automatic bypass.
- My proof (photo, steps, place) wasn’t accepted.
- For a location proof, insiegel needs a current GPS position. Check that location access is allowed for the app, and whether GPS can get an accurate signal there in the first place (indoors, it takes longer). For a steps proof, only movement after you tap Start in the proof counts. A photo proof is taken with the camera directly in insiegel. Pictures from the gallery don’t work. insiegel checks the content of the photo automatically only if you chose the AI check for the task (not yet active). An AI can be wrong. You can try again. If the problem keeps happening, write to us with your phone model and the exact proof type.